Hey everyone. Just wanted to share what happened to me during the recent Backpack Exchange outage in July. I had open ETH and BTC perp positions and was up around $6K unrealized profit at the time. The platform suddenly went down, and I was completely locked out. I have timestamped screenshots and even support chat logs showing I tried to act.
By the time I got access again, the platform was still glitchy, and I eventually got liquidated. Total loss: around $13,791 including initial margin. I’ve been going back and forth with support, but their current reimbursement policy doesn’t seem to cover situations like mine, even though the issue was clearly platform-side.
I’m sharing this not to stir anything up, but because I think it’s important users know how things were handled. I still hope they do the right thing.
If anyone else experienced issues during that time, feel free to share. Also open to hearing if anyone got proper support.
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