Stake Compromised, 200K LOST

I’m posting this to see if anyone has gone through something similar or can advise.

My Stake account was recently compromised, and unauthorized bets were placed without my knowledge. My balance was around 2 BTC ($200K CAD) and is now completely gone.

The activity happened while I was not actively using the account, and I have reason to believe it was accessed by a third party.

I have:

• Completed ID verification with Stake

• Reported the incident to the Canadian Anti-Fraud Centre (CAFC)

• Filed a police report in British Columbia

Despite this, Stake support responded saying they cannot refund funds lost through betting or account activity, even though this was clearly unauthorized.

What concerns me is that there seems to be no proper investigation into account compromise, and everything is being treated as a normal loss.

I’m trying to understand:

• Has anyone successfully escalated a similar case with Stake?

• Is there any way to get this reviewed by a higher-level security or compliance team?

Any advice or similar experiences would be appreciated.