Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please needless to say for the security and the privateness of our customers, we do not ask for, or otherwise provide account-specific info on Reddit. Please perceive our intention, and cooperate with us by starting a chat with our official support for us to be able to help you. Please do word any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Be sure to login and provide your e mail or telephone quantity, select your difficulty from the choices, in case your problem wasn’t answered click ‘unresolved’ and sort ‘human’ to interact with our reside help group, then click ‘okay’ to proceed.

Do not hesitate to help your fellow Binancians as long as their inquiry is a common one, nevertheless trying to interact in delicate matters, or providing fallacious info will result in the comment being removed.

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Methods to publish about your case

Please comply with this format:

1. Touch upon this thread together with your case ID (please ensure your case ID continues to be valid earlier than posting)
2. Provide an outline of your concern (we’ve included a number of widespread problems under)

If your case gets resolved, please delete your comment. Or, at the least replace it to say resolved. This can assist users that also need assistance get the attention they want. Thanks!

Please notice: We will’t show you how to until you present us with a legitimate case ID. Users with Binance US instances should confer with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID will probably be proven far left of the highest bar - alternatively, you possibly can see your case ID in the e-mail or textual content you obtain upon initiating the chat.

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Widespread problems & options

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended because of danger management’ and have been making an attempt to unlock your account.

● Don’t worry, your funds are SAFU. Our agents will attempt their greatest to help unlock the withdrawal - please coordinate with our workforce and supply relevant info when prompted to take action.

● Withdrawal Danger may be triggered by a variety of reasons. Danger management is extraordinarily essential. Please notice that we will only assist you to if we deem your case to be respectable, when you've got attempted to hack an account and request for unsuspension, you may be unsuccessful as we've got processes in place to stop this.

Our staff works extremely arduous to resolve these issues as quickly as attainable and some instances can take time to resolve however please bear in mind the rationale for this is to ensure you, our customers, are protected.

Instances replied by our mods are already in the escalation course of. An extended wait after escalation = our staff is working exhausting at investigating the difficulty. If there are any updates to the case, our agents will reply to you instantly within the chat.

Please refrain from leaving a number of messages on this thread if your case has already been escalated.

2. Safety issues

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve entry to your account.

three. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than anticipated to reach in your bank / Binance account.

● Includes intermediaries comparable to financial institution transfers or shopping for crypto with credit score/debit cards.

● Notice: It will possibly take up to a number of working days for the cash to be credited to your accounts. You can find more FAQ here

4. US persons accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. When you experience issues with withdrawing remaining funds, comply with the above steps to get to our stay chat queue - our agents will attempt our greatest to help you with the offboarding.

5. Trading system and other account issues

● Spot, margin & futures buying and selling

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Some other issues

Please comply with the format said above, your case can't be escalated if you do not comply with this process and your comment may be removed. Following the format helps us classify and determine the problems, escalate them to our related departments and get everybody’s issues resolved. Spamming the feed is unfair to other users and can end in a ban.